Product Description

Praise for Selling Luxury

"Geneviève and Robin have brought together their talents to create a book that gives all Sales Ambassadors the fundamentals in selling and building customer loyalty."
—Hamida Belkadi, CEO, De Beers Diamond Jewellers, USA

"Selling Luxury is filled with ways of exceeding each client's expectations through offering a service that surprises and delights."
—Aaron Simpson, Group Executive Chairman, Quintessentiall

What does it take to sell high-end luxury creations to the richest clients in the world? In Selling Luxury, Robin Lent and Genevieve Tour, with thirty years of combined experience, share their savoir-faire. You'll also pick up tips from multi-million dollar luxury sales professionals who will help you understand the complexities of the universe of luxury. Selling Luxury will show you how a salesperson can acquire Sales Ambassador status by offering the impeccable service associated with the world's most prestigious brands.

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Product Details

Publisher	Wiley
ISBN	0470457996
Features	ISBN13: 9780470457993 Condition: New Notes: BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed
Creator	Alain-Dominique Perrin
Author	Robin Lent,Genevieve Tour
Format	Hardcover
Label	Wiley
Edition	Reprint
Dewey Decimal Number	658.85
Studio	Wiley
EAN	9780470457993
Number Of Pages	176
Title	Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Publication Date	2009-06-15
Manufacturer	Wiley

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Customer Reviews

Excellent Book!

Review by A.P., 2010-08-20

As a corporate identity program specialist, I highly recommend this book to anyone wanting to know the marketing and sales process of luxury goods. You will find this an excellent volume to add to any business library.

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Essential for luxury retail today!

Review by Diane Kaufman, 2009-10-02

This book is a must have for anyone selling luxury today! Robin and Genvieve really "get it"; they set the bar for a new standard in how to provide service and produce results, offering realistic examples and suggestions.

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Must read!

Review by Resham Shaam, 2009-08-20

This book cleverly encompasses every aspect of customer service, not just sales techniques! It really is a must read for all who need to remember what interpersonal skills are. It is quick and fun read, with every skill covered in brief so it is easy to absorb. I highly recommend this to anyone in cient services or sales in any industry, luxury or mass market.

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Spot on!

Review by Jamie Minkoff, 2009-08-05

Selling Luxury is a spot on, easy to follow, best-practice guide to being an effetive Sales Ambassador. Lent and Tour do a superb job!

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